Returns & Exchanges

At Mostra Coffee, we strive for excellence in every roast, but if your order isn't quite right, we are here to help. Due to the perishable nature of coffee, we offer returns on brewing equipment and merchandise within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to initiate the process.

• 2.
  Package Your Items

  Ensure that all brewing equipment or merchandise is unused, in its original packaging, and securely boxed for transit.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.